Front Office Host/ess
Front Office Host/ess
About Hyatt Hotels London Stratford
Hyatt Regency London Stratford and Hyatt House London Stratford are located in the vibrant Stratford area of East London within Westfield Stratford City, one of Europe’s largest urban shopping and entertainment destinations.
Together, the hotels offer 350 contemporary guestrooms and suites along with 14 versatile meeting and event spaces. The property welcomes a diverse mix of business and leisure travellers and is within walking distance of Queen Elizabeth Olympic Park and the London Stadium.
Dining experiences include Elondi Restaurant & Bar, offering modern British dishes influenced by the vibrant spirit of East London and made with locally sourced ingredients. Colleagues work in a dynamic and fast paced environment supporting both short stay and extended stay guest experiences in one of London’s most vibrant and fast evolving neighbourhoods.
Duties and responsibilities related to the Front Office Host/ess position
Create a warm and welcoming first impression for every guest from the moment they arrive.
Deliver efficient and seamless check-in and check-out experiences.
Respond confidently to guest enquiries, sharing helpful information about the hotel and local area.
Manage room assignments and reservations with accuracy and attention to detail.
Work closely with colleagues across the hotel to ensure guest requests are handled smoothly.
Maintain a professional, organised and inviting Front Office environment.
Uphold Hyatt brand standards and contribute to a consistently exceptional guest experience.
Build positive guest relationships and help create memorable stays through outstanding service.
About you
We are looking for a friendly and professional individual with excellent communication skills and a commitment to delivering exceptional guest experiences. You will be organised, detail-oriented and confident working in a fast-paced environment.
Previous experience within a hotel front office environment would be beneficial. Familiarity with hotel management systems and strong computer skills are also advantageous.
Benefits you will enjoy as a Front Office Host/ess
12 complimentary nights a year across Hyatt Hotels worldwide
Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
Free meals on duty
50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
Uniform provided and laundered complimentary
Headspace membership and access to our Employee Assistance Programme
Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide
At Hyatt, our purpose is to care for people so they can be their best. Guided by our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing, we create an environment where colleagues feel supported and empowered to grow.
With more than 1,450 hotels and all inclusive resorts across over 80 countries, Hyatt offers opportunities to build your career within a global hospitality company featured in Fortune’s 100 Best Companies to Work For.
At Hyatt, we open doors and turn jobs into careers. Here, individuality is celebrated, people are supported to thrive, and everyone is empowered to make a meaningful impact.
Next steps\: Apply today for this Front Office Host/ess role and start your journey with Hyatt Hotels London Stratford!