Front Office Lead

Essential Duties and Responsibilities:

• • Be positive, helpful, friendly, supportive, sincere, and genuine to all patients, physicians, and staff.
• • Be attentive and responsive to doctors’ and/or practice administrator/team leader requests in a timely manner.
• • Be punctual and regular in attendance.
• • Follow all office policies and procedures.
• • Make decisions that reflect the best interests of Heart One Associates and providing quality patient care.
• • Maintain patient confidentiality as governed by the Health Information Portability and Accountability Act (HIPAA).
• • Responsible for supervising daily operation of the front office and ensure adequate coverage at all times.
• • Manage front office team, including coaching, discipline, performance appraisals.
• • Monitor attendance, timesheets, and performance of the front office team.
• • Assist Office Manager with vacation and holiday requests.
• • Provide orientation for all new front office employees and other clinical staff who may need to learn front office functions.
• • Oversee the schedule throughout the week and help facilitate the flow of the clinic.
• • May contribute to peer review for performance evaluations.
• • Monitor metrics and intervene as needed to meet standards.
• • Monitor productivity of the front office department.
• • Monitor the flow of patients and waiting times, informing patients of delays or emergencies that my keep them waiting.
• • Maintain a high level of accuracy in appointment scheduling.
• • Maintain thorough and accurate documentation in charts for all correspondence involving patient care.
• • Check-in patients, obtaining personal medical and financial information, informing back office of patient arrivals and visit needs.
• • Collect co-pays at check-in, processing credit card payments and processing batch detail and settlement daily.
• • Check out patients, obtain payment and scheduling new appointments as indicated by the physician orders.
• • Input all patient data and keep up to date information on all patients.
• • Reschedule physician schedules as requested by team leader /practice manager.
• • Review schedules daily for corrections or gaps and ensure changes are made.
• • Check and address emails throughout the day.
• • Check EMR messages regularly throughout the day. Messages should be accurate and thorough for physicians to review and assess.
• • Orders should be worked on daily, both past due and future.
• • Inform office manager of office supplies needed.
• • Keep workstations and waiting room organized and clean. I.E., magazines, windows, desktops.
• • Travel to various Practice locations as needed for coverage.
• • Other duties as assigned.

Dress Code: Black Scrubs & Closed toe shoes

• Education and Experience:
• • High School Diploma or G.E.D
• • Minimum 2- years medical practice experience required
• • Cardiology experience preferred
• • Working knowledge with computers
• • Excellent verbal and written communication skills.
• • Excellent organizational skills
• • Knowledge of HIPAA rules & regulations.
• • Knowledge of diagnostic testing and procedures, preferred.
• • Knowledge of basic mathematics.
• • Proficiency in Microsoft Office, Word, Internet.