Front Office Leader - Guest Experience & Revenue

Falkensteiner Hotel & Spa Jesolo in Jesolo seeks an experienced Assistant Front Office Manager to lead daily front office operations with a focus on guest satisfaction and revenue optimization.

The role requires a hospitality management background, 3–5 years in a senior front office role, and fluency in English and German. Protel and MS Office knowledge are advantageous in a fast-growing, service-driven hotel group.

Directs front office operations including check-in/out and guest assistance. Lead training and scheduling for front office staff to ensure efficiency. Maximize REVPAR by inventory control, group blocks, and upselling. Coordinate with departments to ensure seamless guest service. Handle VIP arrivals and guest complaints with professionalism. Bachelor degree in Hospitality or related field. 3–5 years in a front office senior management role in a hotel. Fluent in English and German; other languages a plus. Knowledge of Protel and hotel operations. All-inclusive onboarding program Career development within Falkensteier Special employee conditions for hotels In-house Falkensteiner Academy