Front Office Manager
Novotel Goa Candolim is looking for a dynamic and enthusiastic Front Office Manager to lead the front office operation and deliver exceptional guest experiences within our hotel. This is an excellent opportunity for a motivated hospitality professional with strong operational knowledge, leadership skills and a passion for service excellence. Due to the nature of the role, full flexibility is required to work a variety of shifts, including evenings, weekends and bank holidays, in line with business needs.
Key Responsibilities
Front Office Operations
- Oversee the daily operation of the Front Office department, ensuring all service standards are maintained
- Coordinate effectively with Housekeeping and other departments to resolve operational and administrative matters
- Manage room inventory and guest arrivals to ensure smooth and efficient operations
- Handle VIP guests, group arrivals and high occupancy periods with attention to detail
- Support revenue growth by analysing market trends and encouraging effective room upselling
- Ensure exceptional customer service is delivered at all times
Team Management
- Recruit, train, mentor and develop Front Office Team Members
- Conduct performance reviews
- Prepare departmental rotas and lead regular team meetings
- Maintain high standards of presentation, professionalism and service within the team
- Foster a positive and productive working environment
About You
- Previous experience (1–2 years minimum) in a similar Front Office management role, within hospitality
- Strong working knowledge of Opera Cloud
- Proven ability to multitask and make effective decisions in a fast paced environment
- Excellent communication skills
- Strong leadership qualities with the ability to motivate and develop teams
- An operational mindset with a passion for hospitality