Front Office Manager

We are seeking an enthusiastic and detail-oriented Front Office Manager to lead our front office operations in Baghdad, Iraq. As the Front Office Manager, you will be the cornerstone of our guest experience, managing day-to-day operations while fostering a collaborative and supportive environment for your team. This is an exciting opportunity to make a meaningful impact by delivering exceptional service and driving operational excellence across all front office functions.

• Lead, recruit, train, and develop a high-performing front office team, fostering a culture of continuous improvement and professional growth
• Generate and manage team rosters in alignment with hotel budgets, forecasts, and occupancy projections
• Manage rooms inventory strategically to maximize hotel occupancy and identify upselling opportunities for accommodations and ancillary services
• Handle guest feedback professionally and promptly through direct interactions and online channels, demonstrating empathy and commitment to resolution
• Oversee front office operations including check-ins, check-outs, reservations, and guest inquiries with efficiency and accuracy
• Analyze operational metrics and performance data to identify trends, optimize processes, and drive revenue growth
• Manage front office budgets, control costs, and ensure financial accountability while maintaining service quality
• Implement and maintain front office systems and procedures that enhance guest satisfaction and operational efficiency
• Collaborate with other departments to ensure seamless coordination and exceptional guest experiences
• Address guest concerns and complaints with transparency and decisiveness, turning challenges into opportunities for loyalty
• Schedule staff flexibly to ensure adequate coverage while respecting team members' needs and maintaining work-life balance

• Proven track record of delivering exceptional guest satisfaction and managing diverse guest interactions
• Demonstrated ability to manage rooms inventory effectively and maximize hotel profitability
• Strong people management and team development skills with a commitment to supporting staff growth
• Excellent communication and interpersonal skills with the ability to build rapport with guests and team members
• Proficiency in front office management systems and hotel software platforms
• Strong organizational and time management skills with the ability to prioritize multiple tasks
• Problem-solving abilities and sound judgment in handling complex situations
• Budget management and financial acumen with experience in cost control
• Leadership qualities with the ability to motivate and inspire teams
• Flexibility to work shift-based schedules, including evenings, weekends, and holidays as required
• Analytical mindset with the ability to interpret data and make informed decisions
• Customer-focused approach with a genuine passion for hospitality
• Ability to work independently and collaboratively within a team environment