Front Office Manager
Posted Updated
Front Office Operation
- Ensure the efficient and effective operation of the Front Office and that departmental standards and procedures set out are strictly adhered to
- Liaise with Reservations Department in a high house situation and recommend actions to be taken. Check on closed-out dates to ensure efforts are made to achieve 100% occupancy with the highest yield possible
- Liaise with Finance Department to ensure that credit procedures are properly carried out
- Analyze market trend, review rooming list and motivate Front Office employees to up-sell rooms with the view of achieving higher yield and increasing revenue
- Coordinate and monitor major group movements for meetings and conferences, and ensure that action plans cover all areas of operations handling
- Manage daily room inventory and coordinate with Housekeeping to ensure requested rooms are cleaned according to arrival times
- Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business
- Maintain complete knowledge of all food & beverage services, outlets and hotel services/features
- Be well versed in hotel fire & life safety/emergency procedures
- Attend all briefings, meetings and trainings as assigned by management
Knowledge and Experience
- Minimum 5 years of relevant experience in a similar capacity
- Excellent reading, writing and oral proficiency in English language
- Ability to speak other languages and basic understanding of local languages will be an advantage
- Good working knowledge of MS Excel, Word, & PowerPoint. Opera Cloud
Competencies
- Strong leadership, interpersonal and training skills
- Good communication and customer contact skills
- Results and service oriented with an eye for details
- Ability to multi-task, work well in stressful & high-pressure situations
- A team player & builder