Front Office Manager

Company description

Sofitel Dubai Downtown

French luxury and local cuisine in the world's most exciting city

Located in the heart of Downtown Dubai, with immediate proximity to The Dubai Mall and 10 minutes away from City Walk, Sofitel Dubai Downtown is an idyllic oasis that blends urban sophistication with refined luxury. It features air-conditioned rooms and free private parking. The rooms come with a flat-screen TV with satellite channels. Certain rooms include a sitting area where you can relax. Every room is equipped with a private bathroom.

Sofitel Dubai Downtown is a luxury 5-star Dubai hotel that combines French elegance and contemporary sophistication. It has 31 floors of artfully designed rooms and suites in addition to chic restaurants, trendy bars, and an infinity pool terrace boasting spectacular views over the Dubai skyline and Arabian Gulf.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job description

Oversee the Front Office operations, including the Reception, CID, Bell Desk, Concierge, and Guest Relations, ensuring that the hotel standards and procedures are fully known and followed.

Ensure appropriate stock level for the smooth run of the Front Office operations and approve requisitions accordingly.

Ensure that all guests receive a warm welcome and that they enjoy their stay by being offered the finest personal service. Also ensure the privacy of the guests and the confidentiality of the information is respected.

Act as a representative of the Management when dealing with guest complaints or if a member of the Front Office team is facing difficulties that he or she cannot solve on their own.

Manage any guest complaint in a professional manner by owning it, resolving it to the guest's satisfaction, and recording it.

Be fully aware of and report all guest comments or complaints.

Qualifications

• 2-5 years experience, depending on education and career background
• Diploma or degree in vocational hospitality or Room Division
• Fluent in English (French and Arabic will be an advantage)
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Highly responsible and reliable
• Excellent communication skills, both written and verbal
• Strong interpersonal and problem-solving abilities