Front Office Manager - GOZO

Mission: Your role oversees the customer-facing aspects of Hotel Ben Marsalforn Affiliated by Melia, Casa Azure Melia Collection and Palazzo Giuseppe Melia Collection located in Gozo, ensuring a positive and efficient experience for guests, profitability, control costs and quality standards to guarantee total guest satisfaction. What will you have to do? Supervise and coordinate all Front Office operations Ensure the smooth running of shifts and the quality of reception services provided Ensure compliance with hotel and Melia Hotels International procedures and quality standards Manage dislocations in the event of overbooking and follow up on no-shows and late cancellations Prepare and welcome VIP and regular customers, and ensure their stay runs smoothly Manage cash registers and prepare bank transfers. Monitor accounts receivable management: invoicing, customer balances, follow-up and reminders, etc. Set and optimize the team's upselling targets Conduct ongoing training with existing team members and ensure that new team members are certified as required Ensure a high level of product knowledge and area knowledge within the Front of House Team – be personally confident to perform hotel site inspections for walk in clients. What are we looking for? At least 2-3 years of experience in a similar role High level of English and the knowledge of a second language will be a plus University degree in Hospitality Knowledge of PMS Opera Cloud would be a plus Strong leadership, personnel management, and decision-making skills.