Front Office Manager

What you'll do

Functions and responsibilities

• Organize the resources and personnel of their department, so that processes are appropriate and profitable, and the objectives set by the company are met.
• Supervise the correct execution by the team of reception tasks, customer service, telephone assistance, commercial tasks, cash balancing, invoicing, and collections, all oriented towards customer satisfaction.
• Handle complaints and claims presented by customers, ensuring an appropriate resolution that guarantees customer satisfaction.
• Manage reservations to obtain the best possible occupancy rate, attending to the wishes and expectations of customers as much as possible.
• Establish excellent contact with customers, ensure their satisfaction, and achieve their loyalty.
• Communicate any type of problem or non-conformity encountered with customers to management, whether it pertains to their section or not.
• Forecast staffing needs and organize work shifts.
• Act in conditions of possible emergency, as provided for in the emergency or evacuation plan.

What we're looking for

TEAT (or equivalent training), or a minimum of three years as a receptionist or in an equivalent role of responsibility.

Good conversational knowledge of two languages: English and another. French will be more highly valued.

Knowledge of hotel management systems and office automation.

- Leadership skills.

With a tendency to teach and train the staff under their charge.

With empathy and the ability to create a good working environment and respect.

With people skills and accustomed to dealing directly with customers and solving their problems.