Front Office Manager
This is a unique and exciting opportunity to join the team as a Front Office Manager at the #1 Hotel in Los Angeles, as voted by Travel and Leisure: Oceana in Santa Monica, CA. This oceanfront, all-suite hotel reopened in July 2019 after undergoing a $35 Million complete transformation, and we are now seeking motivated, enthusiastic professionals to become integral members of our team.
As the Director of Front of House for the Hotel Oceana Santa Monica, you directly supervise all front office staff and ensure proper completion of all front office responsibilities for the hotel. Your goal is to achieve high guest satisfaction and unparalleled service for our current and future guests.
Apply today! Then check your phone and email messages often for a message about scheduling a short phone interview.
The How…
You will use your five years of hotel experience (including two-plus years of front desk supervisory experience) in a four-star or five-star hotel to direct and coordinate the front desk and guest services daily. Your attention to detail will help the General Manager with other administrative responsibilities, such as preparing biweekly timecards for submission to payroll and assisting with vendor management.
Your passion for the hospitality industry and deep understanding of all aspects of guest service in a hotel operation setting will be an asset as you will frequently work with the on-site leadership team to achieve revenue goals, hire, train and develop new staff, address guest concerns quickly and effectively, and ensure the hotel meets its regulatory obligations.
Your friendly, efficient, and high-touch approach is perfect when engaging with guests and team members. Still, you can maintain and enforce company standards regarding operational processes and procedures related to the hotel’s front desk and bellmen.
The Details…
You will work a full-time hospitality schedule defined by operational needs, including weekends and holidays.
Willing to conform to hotel dress and grooming standards, which include wearing the hotel-issued uniform, no visible tattoos while wearing a uniform, no unnatural hair colors, no piercings other than one pair of earrings, and neatly groomed facial hair.
We offer many benefits to meet your needs, including medical, dental, vision, and basic life insurance options. The company provides auto-enrollment in its 401(k) plan after 60 days of employment. New employees accrue 40 hours of vacation in the first year and earn 80 hours of paid sick leave per year. Eligible employees also receive holiday pay (if working) or paid holidays (if scheduled off) for six holidays each year*.
After you apply, please listen to voicemails, answer calls from unknown numbers, and check emails for a message from us regarding the next step.
*To be eligible for holiday pay, employees must have completed 90 days of employment and worked the last scheduled day before and the first day after the holiday.