Front Office Manager

• Monitor daily operations, ensuring professionalism, efficiency, and high service standards.
  
• Ensure clear and consistent communication across through the Hotel Operations team and with other departments.
  
• Ensure all front office procedures, financial transactions, and reporting are accurate and compliant.
  
• Demonstrate leadership in achieving business objectives, and driving continuous improvement.
  
• Uphold compliance with company SOPs, policies, and health & safety standards and lead by example.
  
• Build and maintain strong relationships with property owners and key stakeholders.
  
• Handle guest feedback, complaints, and complex issues promptly and professionally.
  
• Assist with recruitment.
  
• Lead, coach, and develop team members while ensuring accountability and performance standards.
  

• Employee's work performance and attitude
  
• Company's business demands
  

• Training may be conducted at other location
  
• Employees may be required to work at different properties based on operational needs.
  

• 07:00 - 16:00
  
• 09:00 - 18:00
  
• 13:00 - 22:00
  

Private Vehicle Commuting: Permitted (Commuting allowance available, Based on separately established provisions)
Measures to prevent passive smoking: Indoor smoking prohibited
Reemployment program for retired employees: Yes (up to 65 years old)
Salary Increase: Yes
Year-end performance Bonus: Yes (depending on company performance)
Overtime: Yes (monthly average is 10 hours)
Article 36 Agreement: Applicable (Due to seasonal factors and a high concentration of orders from general customers, periods of increased workload are expected)
Days off: Two days off per week
Other Leave and time off:

• Annual leave (10 days to be given after 6 months)
  
• Bereavement leave (subject to separate regulations)
  
• Personal sick leave (5 days granted annually)
  
• Maternity leave (male employees have taken leave)
  
• Childcare leave (male employees have taken leave)
  

Requirements

• Must: Minimum 2 years’ experience in Front Office management or similar role
  

• Must: Eligible for a working visa in Japan
  
• Preferred:
  
• Hospitality-related qualification or training
  
• Valid Driver’s License (Japanese, international, or foreign driver’s license with an official Japanese Translation)
  

• Must-have: Strong interpersonal skills with the ability to build relationships with guests, team members, and stakeholders, including owners
  

• Must-have:Fluent level or above in English
  
• Preferred:
  
• Willingness to learn Japanese, conversational level would be ideal
  
• Additional language (Chinese – Mandarin/Cantonese)
  

• Must-have:
  
• Proven leadership skills with a confident, hands-on, lead-by-example approach and strong decision-making ability
  
• Ability to train, coach, and develop staff while fostering a culture of accountability and care
  
• Highly adaptable and organised, with the ability to work under pressure, prioritise tasks, and handle challenging situations professionally
  

Benefits

• Recreation Allowance (Based on separately established provisions)
  
• Health Insurance,Employees’ Pension insuranceEmployment InsuranceWorkers’ compensation insurance
  
• Staff Trips (Based on company performance)
  
• ​Company Events