Front Office Manager

The Front Desk Manager plays a pivotal role in shaping the guest journey from start to finish. As a key leader within Pierpoint Management, this position oversees front office operations, supports team development, and ensures every guest receives exceptional, personalized service. Through strong communication, hands-on leadership, and a commitment to operational excellence, the Front Desk Manager delivers the warm, polished hospitality our properties are known for.

Essential Duties and Responsibilities

· Assist with daily business operations, which includes task delegation, process improvement, ensuring quality standards, and managing shifts

· Meet with Department heads and GM daily to review each departments operation and help with any departmental needs

· Leading, motivating, and guiding team members, assisting with the recruitment, hiring, and training of new employees, conducting performance evaluations and addressing disciplinary issues

· Create work schedules and ensure the team is efficient and provide excellent service

· Oversee the entire guest experience from prearrival to checkout, ensuring a seamless and positive stay

· Collect, respond, and monitor guest feedback through surveys and online reviews to identify areas for improvement in service delivery

· Work with staff during shifts to maintain high levels of customer satisfaction assisting in check ins, check outs, serving food and drinks, cleaning, or other areas of need

· Coordinate closely with housekeeping to manage room status and availability, and maintenance to address repair issues promptly

· Ensure efficient check-in and checkout processes, included room assignments/requests

· Ensure accuracy in billing and cash handling procedures, review and manage credit limit reports, and assist with department budgets

· Oversee the reservation system, manage room inventory and availability, and coordinate group bookings and event requirements

· Cover shifts when needed if there is no available coverage including weekends, mornings, evenings, and overnight shifts

· Work with team to monitor and order supplies to maintain par levels, often working with vendors and suppliers

· Ensure all operations comply with federal, state, and local health and safety regulations, including food safety and sanitation standards, as well as company policies

· Manage budgets, control costs (food, shop, labor, etc) and forecast future needs to maximize profitability

· Be flexible in schedule to oversee the different hours of operation including weekdays, weekends, evenings, overnights, etc

· Work closely with all department