Front Office Manager

Lead with style, precision, and warmth. Kozy Hotel is a design-forward, tech-savvy property that redefines the guest experience. We’re seeking a Front Desk Manager who can lead our front office team with confidence, elevate service standards, and ensure every guest interaction reflects our brand’s modern hospitality ethos.

What You’ll Do

As Front Desk Manager, you’ll oversee daily front office operations, coach your team, and ensure smooth, guest-centric service. Your responsibilities will include:

• Supervising and scheduling front desk agents and night auditors

• Training staff on systems, service standards, and guest engagement techniques

• Monitoring check-in/check-out procedures, billing accuracy, and reservation flow

• Handling escalated guest concerns with professionalism and empathy

• Collaborating with housekeeping, maintenance, and F&B to ensure room readiness and guest satisfaction

• Managing inventory of supplies, keys, and technology tools

• Reviewing daily reports and audit summaries

• Supporting hiring, onboarding, and performance reviews for front office staff