Front Office Night Manager 客務部夜間值班經理

*** Fix Overnight Allowance 固定大夜津貼 $7,000 ***

The Night Manager is responsible for overseeing all hotel operations during the night shift, ensuring smooth daily operations, delivering exceptional guest service, maintaining safety and security, and handling guest concerns and emergencies in the absence of senior management.

• Manage and supervise all hotel operations during the night shift.
• Ensure outstanding guest service and promptly resolve guest complaints or special

requests.

• Support the Front Office team with check-in, check-out, room assignments, and

VIP arrivals/departures.

• Monitor room inventory, occupancy, and daily operational reports.
• Coordinate with Housekeeping, Engineering, Security, and other departments to

ensure smooth overnight operations.

• Conduct night property inspections to ensure cleanliness, safety, and compliance

with hotel standards.

• Handle emergency situations, incidents, and guest medical or security issues

according to hotel procedures.

• Review/prepare daily reports, cash transactions, and night audit completion.
• Ensure hotel policies, SOPs, and brand standards are followed.
• Prepare shift handover reports and communicate operational issues to the

management team.

• Lead, coach, and support overnight associates to maintain high performance and

service standards.

• Act as the Manager on Duty during the overnight shift.