Front Office Operations Associate (Full-Time)
Summary
Handles guest check-in/out, inquiries, and local recommendations at a Virginia resort, ensuring a welcoming experience with basic computer skills.
Massanutten Resort
Job Summary
The Front Office Operations Associate position serves as the primary point of contact for the Resort’s onsite and offsite guests. The Associate strives to provide the highest level of customer service to maintain a warm, inviting, and guest-focused atmosphere. Position greets arriving guests and assists with check-in/check-out procedures, answers phone inquiries, provides accommodation and amenity information, curates vacation itineraries, and offers recommendations for local attractions. Ideal candidates are problem-solvers and possess a friendly disposition with a desire to serve others.
Required
- Customer service skills
- Problem-solving skills
- General computer skills
- Must be 18 years or older
Preferred
- Prior customer service/guest relations experience
- Previous hotel/resort work experience
Job-Type: Full-Time
Typical Schedule
Days:
-
- Days vary from week to week
- Including evening and weekend
- Days vary from week to week
Hours:
-
- Varied hours
- 30 to 40 hours a week
- Varied hours
Compensation:
- Pay: $12.77
- Potential to earn more with the weekend differential
Applications accepted until 2:00 PM on Friday, August 28. For more information, contact José Antonio Martínez at 540.289.3143.