Front Office Receptionist

QUALIFICATIONS:

Education: High school diploma, required

Experience and Training:

• Previous customer service, receptionist, administrative, or healthcare office experience preferred but not required.

• Basic computer proficiency, including Microsoft Office applications.

• Strong verbal and written communication skills.

• Excellent organizational and multitasking abilities.

Knowledge, Skills, Ability:

• Strong interpersonal and communication skills, both written and verbal.

• Self-motivated with a proactive approach to problem-solving and a commitment to accuracy and detail.

• Knowledge in basic computer skills and Microsoft Office.

• Excellent organizational and time management skills, with the ability to prioritize multiple tasks effectively.

• Ability to work collaboratively with various groups of faculty, staff, students, and external partners/vendors.

• Basic knowledge in HIPAA and OSHA regulations.

• Ability to learn new software systems and office procedures.

• Ability to remain calm and professional in a fast-paced environment.

• Dependability, punctuality, and flexibility.

ESSENTIAL FUNCTIONS:

• Greet and assist patients, visitors, faculty, staff, and students in a professional and courteous manner.

• Answer and direct incoming phone calls, emails, and general inquiries.

• Schedule, confirm, reschedule, and cancel patient appointments using the clinics scheduling system.

• Assist in new patient registration, verify demographic information, and maintain accurate patient records.

• Collect payments, process transactions, and provide receipts in accordance with clinic procedures.

• Coordinate patient flow to support efficient clinic operations and minimize wait times.

• Communicate with optometry faculty, students, and staff regarding patient appointments, clinic schedules, and daily clinical activities.

• Collaborate with faculty, students, and staff to support the educational and patient care missions of the institution.

• Assist patients with completing forms and obtaining necessary documentation prior to appointments.

• Maintain confidentiality of patient information and comply with HIPAA and institutional policies.

• Perform data entry, scanning, filing, and other administrative duties with a high degree of accuracy.

• Maintain a clean, organized, and welcoming reception and waiting area.

• Participate in training and staff meetings to maintain knowledge of clinic procedures and customer service standards.

• Perform other duties as assigned to support clinic operations and patient care.

ACCOUNTABILITY:

• Position reports to the Clinic Manager