Front Office Receptionist

Welcome guests and handle check-in and check-out efficiently and warmly, addressing them by name whenever possible. Manage billing and payments, ensuring all charges are accurate and minimizing guest disputes at departure. Safeguard and reconcile the assigned cash float, including processing payments and balancing all transactions at the end of each shift. Maintain and update guest profiles and preferences, and share relevant information with the departments involved. Coordinate with Housekeeping, Maintenance, and Transportation services regarding room status, guest requests, incidents, and transfers. Maintain detailed knowledge of room categories, rates, guarantee and no-show policies, and hotel services; actively promote hotel facilities and activities through upselling.