Front Office/Resident Supervisor, Hotel (ID: 704641)

Brief Summary:
Join a dynamic team that prioritizes exceptional guest experiences. This role demands strong leadership in managing front office operations while ensuring outstanding service delivery.

Responsibilities:

• Supervise front office associates and guest service personnel.
• Oversee efficient check-in/check-out processes and manage reservations.
• Address escalated guest complaints and resolve service issues effectively.
• Monitor lobby operations and coordinate with housekeeping, concierge, and other departments to fulfill guest requests.
• Train, mentor, and evaluate the performance of front office staff.
• Maintain service standards, grooming, and adherence to hotel policies.
• Prepare shift reports and communicate operational updates to management.

Requirements:

• Minimum Diploma in Hospitality, Tourism, or Business Management is preferred.
• WSQ certifications in Hotel Operations or Service Excellence are advantageous.
• 3–5 years of experience in hotel front office or guest services, with 1–2 years in a supervisory or duty management role.
• Strong leadership and team management capabilities.
• Excellent interpersonal and communication skills.
• Proficiency in hotel property management systems (e.g., Opera, Fidelio).
• Relevant problem-solving and conflict resolution skills.

Interested candidates who wish to apply for the advertised position, please click on “Apply Now”. We regret that only shortlisted candidates will be notified.

EA License No: 01C4394 (PERSOL Singapore Pte Ltd)

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