Front Office Shift Leader

• Looking after the guests and ensuring they have an incredible experience with us
• Coaching & Training the Team members
• Responsible for performing the services assigned to his/her shift in the best and most appropriate manner.
• Supervise and support of the Front Office team.
• Handling any guest complaints.
• Direct daily front office operations.
• Supervise front talent and help out with accounting problems.
• Ensure department policies and procedures are understood by all employees and observed in tasks performed.
• Perform any other duties as directed by the Front Office Management.

• A warm, friendly personality and a passion for hospitality.
• Supervisory or team leader experience in hospitality.
• Confidence to manage shifts and work independently.

• Strong communication skills and a natural problem-solver.

• Flexibility to work weekdays and weekends.

• A calm, organized approach under pressure.

• Excellent communication with both guests and the team.

Front Office Shift Leader for Mercure Abu Dhabi Downtown