Front Office Supervisor

Front Office Supervisor

• To lead and supervise the entire front office team of Heartists towards the attainment of the highest standards of service excellence in accordance with the company guidelines.
• Supervise the Front Office operations, including the Reception, CID, and Guest Relations, ensuring that the hotel standards and procedures are fully known and followed.
• Ensure appropriate stock levels for the smooth run of the Front Office operations and to prepare requisitions accordingly.
• Daily implement and control the checklists
• Ensure a proper handover between the shifts.
• Upsell rooms, Food and Beverage outlets and other facilities whenever opportunities arise.
• To ensure that all guests receive a warm welcome and that they enjoy their stay, being offered the finest personal service
• Offer assistance at any time in the operations and to monitor, highlight, and suggest improvements on any dysfunction
• Maintain an atmosphere of high morale and a happy working relationship among the team.
• Takes responsibility for anticipating and meeting customer needs

• Diploma or degree in hospitality
• With at least 2 years relevant and similar work experience in a hotel
• Prior experience working with Opera or a related system
• Strong interpersonal and problem solving abilities
• Fluency in English, additional languages are a plus