Front Office Supervisor

Job Responsibilities:

• Supervise daily front office operations, including check-in and check-out procedures.

• Ensure excellent guest service and handle guest complaints professionally.

• Monitor staff performance and ensure compliance with hotel SOPs.

• Coordinate with other departments to ensure smooth hotel operations.

• Prepare shift reports and ensure accurate billing and cashiering.

Requirements:

• SPM/Diploma in Hospitality Management or a related field is an advantage.

• Previous experience in hotel front office operations.

• Good communication, leadership, and problem-solving skills.

• Able to work shifts, weekends, and public holidays.

• Customer-oriented with a positive attitude.

Malaysian Citizen Only