Front Office Supervisor - Cambria Hotel South Boston

CAMBRIA HOTEL BOSTON, DOWNTOWN, SOUTH BOSTON IS seeking a highly organized and customer-focused individual to join our team as a Front Office Supervisor. In this role, you will be responsible for overseeing the daily operations of the front desk, ensuring exceptional guest service, and supervising the front office staff.
Responsibilities:

Guest Services:

Welcome guests and handle check-in/check-out processes.
Respond to guest inquiries and resolve any issues promptly.
Ensure a positive guest experience through exceptional customer service.

Staff Supervision:

Lead and supervise front office staff, including receptionists and concierge.
Schedule and assign tasks to ensure efficient operations.
Conduct regular training sessions for staff development.

Administrative Tasks:

Manage reservations and monitor room availability.
Routing, Balance limit auditing.
OTA Reconciliation
Handle cash and payment transactions accurately.
Prepare reports on occupancy, revenue, and guest satisfaction.

Quality Assurance:

Ensure adherence to hotel policies and procedures.
Monitor the cleanliness and organization of the front desk area.
Conduct regular audits to maintain service quality standards.

Communication:

Liaise with other hotel departments to coordinate services.
Communicate effectively with guests and resolve any concerns or complaints.

Requirements:

Proven experience in a front office or guest service role.
Strong leadership and supervisory skills.
Excellent communication and interpersonal abilities.
Familiarity with hotel booking systems and front office software.
Attention to detail and problem-solving skills.
Availability to work flexible hours, including weekends and holidays.