Front Office Supervisor

1. Hotel Management Systems (PMS) Proficiency

• Experience using Property Management Systems (PMS)
  
• Ability to perform:
  
• Check-in and check-out
  
• Room blocking and reservations
  
• Billing and folio adjustments
  
• Daily shift closures and reports
  

2. Telephone and Communication Systems

• Familiarity with hotel PBX or switchboard systems
  
• Handling internal/external calls, wake-up calls, and message relays
  

3. Point of Sale (POS) System Knowledge

• Understanding of how to operate POS terminals for guest payments
  
• Resolving discrepancies in billing or guest complaints related to transactions
  

4. Microsoft Office Suite

• Proficiency in Excel (reporting, guest data management), Word (correspondence), and Outlook (emails & scheduling)
  
• Ability to prepare reports and analyze performance trends
  

5. Booking Engine & Channel Manager Experience

• Knowledge of OTA platforms (Booking.com, Expedia, Agoda) and integration tools (SiteMinder, RateGain)
  
• Managing inventory, rate parity, and reservations from different channels
  

6. Audit & Night Closure Procedures

• Understanding of Front Office cash handling and reconciliation
  
• Ability to assist or supervise night audits and ensure end-of-day financial reporting
  

7. Security & Access Control Systems

• Familiarity with room key encoding systems (e.g., Onity, VingCard)
  
• Awareness of CCTV monitoring for lobby/front office zones
  

8. CRM & Guest Experience Tools

• Using CRM platforms to record guest preferences, feedback, and loyalty tracking
  
• Handling post-stay surveys or complaint resolution through internal systems
  

9. Reporting & Compliance

• Creating and submitting daily sales reports, occupancy forecasts, and VIP arrival summaries
  
• Ensuring DCT/Municipality regulations are followed (for UAE context)