Front Office Supervisor 櫃檯領班/主任

＊Supervise daily front office operations, including check-in, check-out,
reservations, cashiering, and guest services.
＊Ensure all front desk procedures are carried out in accordance with hotel policies
and brand standards.
＊Monitor room availability, room status, and guest requests to maximize
operational efficiency.
＊ Handle VIP arrivals, group check-ins, and special requests.
＊ Ensure accurate billing, payment processing, and cash handling procedures.
＊ Coordinate closely with Housekeeping, Engineering, Security, Concierge, and
Food & Beverage departments to deliver seamless guest experiences.
＊ Provide professional, courteous, and personalized service to all guests.
＊ Resolve guest complaints and service recovery issues promptly and effectively.
＊ Maintain high guest satisfaction by anticipating guest needs and exceeding
service expectations.
＊Supervise, coach, and motivate Front Office Agents and Guest Service Associates.
＊Conduct daily briefings and communicate operational updates.
＊Assist with scheduling, shift planning, and attendance monitoring.
＊Train new employees and support ongoing development of team members.
＊Monitor staff performance and provide constructive feedback.
＊ Prepare daily operational reports and shift handover notes.
＊ Monitor occupancy, arrivals, departures, and room inventory.
＊ Ensure guest profiles and records are maintained accurately in the Property
Management System (PMS).
＊ Support departmental audits and ensure compliance with internal controls.
＊ Maintain confidentiality of guest information.