Front Office Supervisor

Job Mission: The Front Office Supervisor will supervise and coordinate the shift activities at the Front Desk, and act as a liaison between guests and Management in order to provide efficient, prompt, courteous, trouble-free and proactive service to customers; hence maximize rooms revenue and guest satisfaction. What will I be doing? Greet and welcome guests in a friendly, prompt, and professional manner in accordance with Hotels’ standards; Check-in and check-out process following brand standards; Issue room keys and provide information on Hotel services and room location; Provide touristic information and assist the Concierge team with requests and booking of services when needed; Escort guests and clients to rooms or other Hotel facilities and provide luggage assistance upon arrival and departure if required ; Manage online and phone reservations when required while on duty; Answer incoming calls and place outgoing direct calls and direct them if required to guests rooms and internal departments; Assist in training new team members and monitor their performance; Ensure that SOPs and daily checklists are being followed and implemented; Ensure the desk is covered at all times; Have full awareness of the current daily status of the Hotel; Ensure smooth handover to the next shift; Process all payments according to established procedures; Complete any required reporting (financial and non-financial); Inspect guests rooms from an Housekeeping perspective if and when required; Respond appropriately to guest complaints; Make appropriate service recovery gestures in order to ensure total guest satisfaction; Collaborate on and follow company policies, practices and procedures in order to maintain internal controls; Perform other duties as assigned. What are we looking for? Candidate must be available to work various shifts including mornings, evenings, nights, weekends and/or holidays. Must be fluent in English; other languages are preferred. 2-3 years of experience in a fast environment in the same or similar position in a hotel/resort. Passionate for Hospitality and with a strong attitude to interpersonal relationships Knowledge of Opera Cloud is an asset.