Front Office Supervisor
Posted Updated
Post Hotel & Spa is a member of Relais & Châteaux and a MICHELIN Key recipient set in the heart of Lake Louise surrounded by the iconic peaks of Banff National Park. Here, alpine charm meets refined elegance and every guest experience is shaped with care, intention and a deep connection to place. As part of the Canadian Rocky Mountain Resorts (CRMR) family, The Post is a place where professionalism, growth and a shared love of hospitality come together in one of the most inspiring settings in the world.
Perks & Benefits
- Subsidized staff accommodation in Lake Louise
- 2 complimentary hot meals per day on shift
- Discount on food and beverages at The Post's dining outlets
- Complimentary stays at CRMR sister properties
- Staff rates at all CRMR properties
- Employee Benefits Program
- Access to the Relais & Châteaux employee stay program
- Staff events and recognition programs throughout the year
- Opportunities for growth and advancement within The Post and across CRMR properties
- Annual wage and performance review
Why Work With Us
Working at The Post isn't just a job, it's a career-defining experience. You'll be part of a team that holds itself to world-class standards, in a property celebrated for outstanding service, character and design. Whether you're growing your craft in the kitchen, creating unforgettable guest moments at the front desk, or delivering exceptional spa experiences, every role here contributes to something truly special. The mountains are your backyard, your colleagues become your community, and the work you do here will stay with you long after your time at The Post.
Position Overview:
The Front Office Supervisor is a key member of the Front Desk/Guest Services team, assisting in managing and overseeing operations to ensure exceptional service standards. This role involves leading and supporting Front Office Agents, ensuring efficient front desk operations, and maintaining the highest levels of guest satisfaction. The Front Office Supervisor aids the Front Office Manager in managing guest concerns, administrative tasks, and overall Front Desk operations.
Duties and Responsibilities:
- Ensure that the daily operations of the Front Desk are carried out efficiently and according to hotel policies.
- Greet all guests in a friendly manner at all times.
- Support the Front Desk team in handling guest issues and complaints.
- Provide regular feedback on team performance to the Front Office Manager.
- Assist with the initial and ongoing training of Front Office Agents to help them achieve a high quality of service.
- Maintain thorough and up to date knowledge of the property, local area, room rates and packages.
- Respond to reservation enquiries, providing guests with up-to-date information on our rates, special offers and packages.
- Book room reservations, both over the phone and at the Front Desk.
- Provide coverage for all Front Desk shifts as required, including Night Audit
- Prepare for Group, Media and FIT arrivals, coordinating with the F&B and Conference departments.
- Ensure that the Front Office filing systems and tracking sheets are kept organized and up to date.
- Organize rooming lists for tour groups, weddings and corporate functions.
- Set up all the billing and packages for groups and weddings.
- Complete all Opera system duties.
- Other duties as required.
Skills and Experience:
- Previous Front Desk experience is required.
- Extensive Opera PMS experience required.
- Positive attitude and a passion for customer service.
- Previous leadership or supervisory experience is an asset.
- Able to work under pressure and think on your feet to solve problems.
- Organized with strong attention to detail.
- A team player who can support and motivate others to succeed.
- Must have the ability to work independently and remain calm in the event of emergency situations arise.
- Physical requirements include the ability to endure long periods of standing, sitting, bending, and lifting (up to 50 pounds may be required)
Post Hotel & Spa (The Post) is committed to building a workplace where everyone can succeed and belong. As Bow Valley Workplace Inclusion Charter signatory, we are working to build a diverse, equitable, and inclusive team environment. We value a wide range of skills, experiences, and backgrounds; and encourage all qualified candidates to apply. The Post is continuously evolving our systems and practices to remove barriers so all equity seeking groups can succeed.
If you can’t apply online or request accommodation during the application or hiring process, please contact our Human Resources Department at 1-403-441-0375.
We look forward to receiving your application.