Front Services Supervisor – Valet and/or Bell (2 Years Experience Required)

Pay Rate: $70,761.12/yr. minimum (depending on experience)

Shift: Grave. Weekends are required.

Type: Full-Time, exempt

A FULL HOUSE OF TOTAL REWARDS

• Competitive Pay: Starting salary range of $70,761/year - $77,837/year, depending on experience, with opportunities for annual performance-based increases. The role offers a potential career earning trajectory reaching up to $101,896/annually max over time.
• Full Coverage: 100% employer-paid medical, dental, vision, and prescription coverage, plus competitive family rates starting after 60 days, with additional benefits such as 401(k), employer-paid life insurance, and long-term disability.
• Generous PTO: Accrue 21 days of PTO in your first year, growing to 33 days after five (5) years, with an option to cash out twice annually.
• Everyday Perks: Free meals, parking, paid breaks, 40c/gallon gas discount, and exciting giveaways like concert and sports tickets.
• Growth & Support: Access to tuition reimbursement, certification programs, and Employee Assistance Program.

PURPOSE

As the Front Services Supervisor at Snoqualmie Casino & Hotel, you play a critical role in supporting the management and operation of our front service departments, including transportation/shuttle operations, valet parking, and bell services. Reporting to the Front Services Manager, your role ensures that all operations run smoothly and efficiently, contributing to an outstanding guest experience from the first point of contact.

SUPERVISORY SCOPE

• Front Services Lead
• Valet Attendant
• Bell Attendant
• Driver

ESSENTIAL DUTIES / RESPONSIBILITIES

• Operational Supervision: Supervise the daily activities of the transportation, valet, and bell team to ensure services are delivered with high standards of professionalism and efficiency.
• Team Coordination: Assist in scheduling, training, and managing the front services team, ensuring they are well-prepared to meet the day’s demands.
• Guest Interaction: Handle guest inquiries and concerns regarding front services, ensuring issues are resolved to the guest's satisfaction.
• Quality Control: Monitor the quality of work and adherence to customer service standards within the front services teams. Conduct regular checks and provide feedback to team members.
• Safety and Compliance: Ensure compliance with all safety regulations within the front services operations. Assist in maintaining the equipment and vehicles used in front services.
• Administrative Support: Assist the Front Services Manager in administrative duties such as reporting, budget tracking, and resource allocation.
• Other duties as assigned.