Frontdesk Officer

Patient Relations & Customer Service

• Welcome and attend to patients warmly, ensuring they feel comfortable and well taken care of upon arrival.
• Respond to patient enquiries promptly, professionally, and courteously across phone, WhatsApp, and other communication platforms.
• Understand patients’ general concerns and guide them appropriately on appointment arrangements, available services, and product enquiries in a professional, service-oriented manner.
• Follow up on patient queries and feedback to ensure a positive patient experience and high standard of customer service.
• Proactively confirm appointments and follow up with patients to reduce no-shows and support better scheduling efficiency.

Appointment Management & Front Desk Operations

• Manage appointment bookings, rescheduling, and cancellations efficiently to optimise the doctors’ and therapists’ schedules.
• Answer phone calls and handle front desk enquiries in a clear, professional, and timely manner.
• Register new patients and maintain accurate patient records in the clinic management system.
• Ensure all required consent forms, declarations, and documentation are properly completed, signed, and filed.
• Manage patient check-in and check-out processes smoothly and accurately.

Billing,Administrative & Inventory Support

• Handle billing, invoicing, payment collection, and cashiering duties accurately.
• Conduct weekly stock-taking and maintain accurate inventory records.
• Assist in ensuring the front desk and administrative processes are well organised and up to date.

Clinical & Operational Support

• Prepare patients for treatment or review sessions when required.
• Assist doctors with treatment support duties where needed and as appropriate to the role.
• Support daily clinic operations to ensure a clean, organised, and welcoming environment, including light housekeeping and general upkeep of the reception and waiting areas.

Preferred Qualities

• Friendly, well-groomed, and service-oriented personality
• Strong communication and interpersonal skills
• Organised, detail-oriented, and able to multitask in a fast-paced clinic environment
• Professional, responsive, and able to handle patient interactions with empathy and discretion
• Team player with a positive attitude and willingness to support clinic operations