Frontline Customer/Technical Support Agent for a Digital Streaming Company
Is This YOU? Then We Want to Meet You!
Are you a sharp, detail-oriented support specialist who thrives in fast-paced digital environments? A leading sports streaming, social media, and VOD platform is preparing for a major platform migration, and we need an empathetic communicator to guide subscribers through account onboarding and subscription management. If you love solving puzzles, verifying details with speed, and turning chaotic ticket surges into smooth customer experiences, we want to meet you!
Requirements
A reliable computer (at least with Windows 10 and i5 processor), a stable high-speed internet of 100 MBPS connection and back up for both.
A quiet, cozy workspace to handle calls and chats like a pro.
How to apply
Start your skill assessment by clicking here: 👉 Skill Assessment Form
What Happens Next
Due to the volume of applications, we're only able to reach out directly to candidates we're inviting to the next interview call. We really appreciate your interest and time.
Are you a sharp, detail-oriented support specialist who thrives in fast-paced digital environments? A leading sports streaming, social media, and VOD platform is preparing for a major platform migration, and we need an empathetic communicator to guide subscribers through account onboarding and subscription management. If you love solving puzzles, verifying details with speed, and turning chaotic ticket surges into smooth customer experiences, we want to meet you!
Requirements
- High-level written English proficiency with a professional, empathetic tone.
- Previous experience handling high-volume email/helpdesk customer support (SaaS, digital streaming, or subscription platforms preferred).
- Hands-on experience with Help Scout (or similar helpdesk software) and Slack.
- Strong core competency in reviewing proof-of-purchase/receipt documents and conducting basic account troubleshooting.
- Excellent organizational skills to apply consistent ticket tagging for analytical reporting.
- Ability to adapt quickly in an agile environment with cross-functional communication.
- Nice to have: Background in sports media, live streaming, creator-economy platforms, or agile tech-triage setups.
- Field and resolve high-volume email support tickets during user migration and account onboarding.
- Manually review and verify user receipts/proof of purchase to issue subscription onboarding codes.
- Assist users in setting up monthly and annual subscription payment profiles.
- Troubleshoot tier-1 issues including live stream access, login/password resets, and creator account inquiries.
- Tag and categorize daily tickets to help internal product and engineering teams automate recurring issues.
- Maintain high-touch customer service standards that deliver a warm, high-quality brand experience.
- Rapidly triaging initial migration ticket surges while maintaining high resolution accuracy.
- Identifying recurring platform errors quickly to help internal teams automate fixes.
- Delivering empathetic, consistent customer support with high satisfaction scores.
A reliable computer (at least with Windows 10 and i5 processor), a stable high-speed internet of 100 MBPS connection and back up for both.
A quiet, cozy workspace to handle calls and chats like a pro.
How to apply
Start your skill assessment by clicking here: 👉 Skill Assessment Form
What Happens Next
Due to the volume of applications, we're only able to reach out directly to candidates we're inviting to the next interview call. We really appreciate your interest and time.