Frozen Food Supervisor

Position Overview
The Frozen Supervisor is responsible for overseeing all aspects of the Frozen Department to ensure excellent product availability, quality, merchandising, and customer service. This role supports day-to-day operations, drives sales performance, and leads team execution while maintaining food safety and company standards.

Key Responsibilities Department Operations

• Maintain proper stock levels to ensure shelves and freezers are full, faced, and sales-ready at all times
• Execute efficient ordering, receiving, and inventory control processes
• Monitor shrink and implement corrective actions to minimize loss
• Ensure accurate pricing, signage, and promotional execution

Merchandising & Sales

• Set and maintain attractive, well-organized frozen displays that drive sales
• Execute ad plans, seasonal features, and corporate merchandising initiatives
• Monitor sales performance and adjust displays or orders to meet targets
• Ensure proper rotation (FIFO) and code date integrity

Food Safety & Compliance

• Maintain proper freezer temperatures and ensure logs are accurate and up to date
• Follow all food safety, sanitation, and company compliance standards
• Ensure department meets health and safety regulations at all times

Customer Service

• Deliver friendly, prompt, and knowledgeable service to customers
• Assist customers with product selection and special requests
• Resolve customer concerns quickly and professionally

Leadership & Team Development

• Supervise, train, and coach Frozen Department associates
• Delegate tasks and ensure completion of daily workload
• Support hiring, onboarding, and performance management as needed
• Promote a positive, team-oriented work environment

Qualifications

• Previous grocery or frozen department experience preferred
• Strong organizational and time management skills
• Ability to work in a fast-paced, cold environment
• Effective communication and leadership abilities
• Basic understanding of inventory and merchandising practices

Working Conditions

• Frequent exposure to freezer temperatures
• Standing, walking, bending, and lifting up to 50 lbs
• Flexible schedule including early mornings, evenings, weekends, and holidays

Success Measures

• In-stock conditions and department presentation
• Sales growth and shrink control
• Food safety compliance and audit results
• Customer satisfaction and service standards
• Team productivity and engagement