FT Concierge Grand Rapids
Posted
Concierge
Location: On site at a BEST corporate client
Reports to: Lead Concierge
FLSA Status: Non-Exempt
Schedule: 40 hours per week; Monday through Friday, 8 a.m. to 5 p.m.
Position Summary
This position supports the employees of BEST's corporate clients by taking everyday tasks off their plates so they can focus on their work and well-being. This is an active, on-the-move role, not a desk position: Concierges spend much of the day running errands on and off campus, with a heavy focus on shopping, shipping, and returns. You'll work as one of a two-person team at a busy program, so a go-getter attitude, teamwork, and dependability are essential.
When personal to-do lists follow employees to work, stress builds and focus suffers. As a Concierge, you give employees back their time and peace of mind, and you help our clients build a workplace people want to join and stay in.
What You'll Do
- Off-Campus Errands — use your own vehicle throughout the day, with mileage reimbursed, to shop, pick up items, handle returns, make post office runs, and provide courier services.
- Shopping & Shipping — quickly and efficiently navigate multiple retailer apps for curbside pickup, coupons, and deals, and manage shipping and return requests from start to finish.
- Auto Appointments — schedule appointments, take customer vehicles for repairs, oil changes, tire installations, rotations, gas fill ups, and auto washes and/or details.
- On-Campus Services — coordinate with local vendors to bring services on site, such as dry cleaning, vehicle servicing, and lunch delivery.
- Convenience Services — keep stamps, cards, and other products on hand, and sell tickets to local and national attractions.
- Travel, Events & Research — plan getaways and events down to the details, support client events, research gifts, service providers, and the best deals.
- Engagement & Outreach — bring a marketing mindset: proactively engage employees, promote services, discounts, and promotions, and support on-site events to grow program use.
- Teamwork — partner closely with your teammates to share the workload, cover for each other, and keep service seamless.
- Requests & Documentation — respond to requests in person and by phone, email, text, and the BestURequest app; deliver on time; and accurately capture every request in Salesforce and BEST's point-of-sale system.
- Every Day — protect confidential information and systems, adapt as tasks evolve, and live out BEST's core values: trustworthy, compassionate, resourceful, results-focused, and value-creating.
What You Bring
- Five-Star Customer Service — professional, warm communication and a creative, personalized service mindset that makes every request feel special.
- Critical Thinking & Independent Decision-Making — you solve problems on the spot and make sound calls on your own.
- Time Management & Prioritization — you juggle many requests at once, plan efficient routes, and deliver on time.
- Technology & Digital Resourcefulness — you’re comfortable with smartphone apps, a laptop, Salesforce, and Outlook, and you learn new tools quickly.
- Initiative, Ownership & Accountability — you see what needs doing and do it, without being asked.
- Adaptability, Dependability & Composure — you follow through for your teammate and your customers and stay calm under pressure.
- Organization & Attention to Detail — you keep requests, receipts, and records accurate and in order.
- Experience — at least one year in fast-paced customer service (three to five years preferred), with hospitality, retail, or concierge experience a plus; accurate data entry with CRM and point-of-sale systems.
- Requirements — valid driver's license, reliable transportation, required vehicle insurance, and a satisfactory motor vehicle record; and ability to pass a background check and drug screen.
About Best Upon Request
Great Place to Work-Certified eight years in a row, Best Upon Request Corporate, Inc. (BEST) is a growing, values-based, certified woman-owned company with more than 35 years in business creating life-enriching experiences for our clients and customers, team members, and community.
Headquartered in Cincinnati, Ohio, BEST is a national provider of concierge services as an employee benefit and as a patient amenity. Our concierge programs improve organizational culture by decreasing stress for employees and managing the non-clinical needs of patients, for clients spanning healthcare, finance, technology, insurance, consulting, manufacturing, and distribution.
BEST knows its greatest asset is our people. Our team can expect comprehensive total rewards focused on well-being, in a high-trust, highly collaborative environment where each team member can thrive.
Working Conditions
This fast-paced role keeps you on the move across the client campus and the community, driving throughout the day in rain, snow, and cold, through heavy traffic and long lines. Mileage is reimbursed. Must be able to stand, walk, and drive for much of the shift, and lift, carry, push, and pull up to 25 pounds regularly and up to 50 pounds occasionally.
BEST is an equal opportunity employer committed to an inclusive environment for all team members. This role description is not intended to include all possible accountabilities. All team members of Best Upon Request may be required to perform duties other than those listed in a role description.