FT Lead Cashier- JW Marriott Marco Island

The Lead Cashier plays a key leadership role by supervising cashier staff, ensuring accurate and efficient cash handling, and providing excellent guest service. This position is responsible for maintaining operational flow at registers, resolving minor guest or register issues, and ensuring compliance with company policies and procedures.

Key Responsibilities:

• Supervise and support the cashier team during the operation.
• Train and guide event cashiers on point-of-sale (POS) systems, company procedures, and customer service expectations.
• Monitor cashier performance, ensuring accuracy, speed, and professionalism.
• Perform register audits and reconcile cash drawers to maintain accountability.
• Handle escalated guest issues in a professional and solution-oriented manner.
• Ensure all cash handling and transaction procedures meet compliance and security standards.
• Communicate with event management regarding staffing, register functionality, inventory shortages, or other operational issues.
• Assist with opening/closing duties and final sales reports as needed.
• Maintain cleanliness and organization of cashier stations and event-related areas.
• Serve as a point of contact between the cashier team and management.
• Maintain accurate financial records, reconcile cash drawers, and report discrepancies.
• Assist customers with parking-related inquiries, complaints, or issues.
• Communicate with supervisors and security personnel regarding incidents, lost tickets, or equipment malfunctions.
• Follow all company policies and safety procedures to ensure a secure parking environment.