FT Patient Accounting Patient Account Representative

Shift: 8:00am – 4:30pm

Status: Full-Time; 10 shifts; 80 hours per biweekly pay period

Weekends: No

Holidays: No

This position reports to the Patient Accounts Manager.

Qualifications/Experience:

• High school graduate or equivalent required. Medical Office Degree a plus.
• Medical terminology/background preferred.
• Medical office coding/billing and collections experience highly preferred.
• Strong Customer Service and Clerical Skills.

Responsibilities:

• Responsible for the reviewing, submitting, and following-up on all patient accounts for services rendered according to the specific third party payer, uniform billing, governmental and collection guidelines.
• Responsible for researching, tracking and processing all credit balances requiring refunds.
• Responsible for maintaining excellent customer service standards while interacting with internal and external customers about their patient account questions.
• Must collaborate and establish a good working rapport with co-workers and all internal/external customers in order to achieve maximum productivity and efficiency.
• Performs other duties and/or projects as assigned and/or as needed.

Skill/Ability:

• Individual is self-motivated with strong organizational skills and a positive attitude.
• Must demonstrate excellent telephone etiquette along with the ability to work with the public.
• Must have good written and verbal communication skills.

• Must have basic clerical and mathematical skills to meet the demands of the position.
• Must be proficient in office machines to meet demands of position.
• Basic understanding of CPT-4, ICD-10-CM and uniform billing codes is helpful.
• Demonstrates/uses effective problem solving skills.
• Ability to work both independently and as a team player, to exercise good judgment, and to successfully manage a variety/multi tasks.
• Positive service oriented interpersonal skills are required.
• Must be able to effectively deal with conflict and/or upset customers.