Fuel Stop Manager

$18.09 - $19.59 PER HOURGENERAL PURPOSE:The purpose of this position is to provide exceptional customer service to Harmons’ Fuel Stop customers. This person will be cashiering, cleaning, servicing and troubleshooting fuel pumps and other equipment, training new fuel stop kiosk associates, and ensuring a safe environment for customers and other associates.ESSENTIAL DUTIES & RESPONSIBILITIES:Follows established departmental and store policies and proceduresEnsures the quality and freshness of all products and services provided by the fuel stopResponsible for maintaining the appropriate product assortment and inventory levels for the fuel stopConfirms pricing accuracy and signage for all products, paying particular attention to ad itemsEnsures the fuel stop is cleaned and sanitized daily and meets the company standards for appearance and safetyDelivers excellent customer service to all customersPromotes Foodie Club Card at each transactionOffers to pump fuel (gasoline or diesel) for all customersOffers to wash windshields and windows for all customersReceives, stores, and stocks items sold at the fuel stopCleans, services and troubleshoots fuel pumps, fuel tanks, receipt printers, vending machine, and other equipment at the fuel stopVerifies fuel deliveries and reconciliation reportsTeaches, mentors, and educates associates to help them be successful members of the teamProvides honest, direct and constant feedback to associates regarding their performance and areas of improvementWrite the fuel stop schedule to ensure coverage and meet labor goalsWeekly and quarterly inventory of all fuel stop products as directedCompletes assigned tasks efficiently and in a timely mannerSets a professional and positive example to othersAssists as needed to ensure the success of the store as a wholeMARGINIAL DUTIES & RESPONSIBILITIES:Clears snow from the fuel stop during winter. Performs other job-related duties as assigned.NATURE OF WORK CONTACTS:Consistent and daily interaction with store associatesConsistent and daily interaction with customersConsistent and daily interaction with vendorsTRAINING & QUALIFICATIONS:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Desired knowledge, skills, and abilities:A high school diploma or GED preferred; or any combination of education, experience, and training which provides the following knowledge, skills, and abilities:Basic math skillsBasic computer skills including Microsoft OfficeCashier TrainingPassion for customer serviceAbility to interpret policies and proceduresExcellent organization and planning skillsMust possess solid communication skills, including verbal and listening skills in order to effectively and efficiently communicate with and manage diverse groups of peopleAbility to appropriately and professionally handle conflictMust possess the ability to accept constructive review and be accountable for one’s own success as well as the success of your teamRequired to make logical, significant decisions using general, recognized skills and techniquesMust possess integrity, a positive attitude, be mission-driven, and be self-directed with a demonstrated passion for Harmons’ mission and commitment to working collaborativelyContinually strives to be product minded, customer minded, personnel minded, detailed, forward focused, and consistentAbility to work weekends, evenings, and holidaysPHYSICAL/SENSORY DEMANDS:The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Work is generally performed in a safe and comfortable store environment with the possibility of frequent exposure to cold, hot, humid, slippery, and wet conditions. May be exposed to inclement weather conditions. While performing the duties of this job, the associate is regularly required to grasp, push, pull, carry, stoop, twist, crouch, and reach; perform tasks requiring repetitive motion and eye, hand, and foot coordination; hear and respond to customer inquiries. Also requires standing, walking, and bending throughout the entire work day and the ability to maneuver heavy objects weighing up to 40-50 pounds from location to location.