Fulfillment Associate
ISCS is currently seeking a Fulfillment Associate. **Must be able to work 9pm-6am Monday-Wednesday and 3:30pm-12:30am Saturday and Sunday. OFF on Thursday and Friday.
RESPONSIBILITIES
· Equipment
o Performs “first level” trouble-shooting on equipment which performing abnormally.
o Performs regular customer-centric maintenance on all production equipment.
o Vendor service
§ Places service call with vendor if equipment is malfunctioning.
§ Follows up on service calls to ensure that vendor service personnel can resolve issues as efficiently as possible; alerts Fulfillment Supervisor to issues with vendor service response.
§ Maintains service logs for the equipment appropriately.
§ Preferred equipment experience with: any printer within the Xerox DocuTech line (specifically Xerox HLCxxx or Xerox 4127) or experience with mid-size insertion equipment (specifically Neopost DS1200 or Neopost DS200)
· Meters - When necessary, adds funds to meters, and reports the additions to the Fulfillment Supervisor.
· Postage – Completes Meter Balancing Logs accurately and completely, and researches non-balanced conditions; all Meter Balancing Logs that do not balance must be approved by either the Fulfillment Supervisor or the Vice President – Customer Services.
· Production
o Manages processing, printing, folding/insertion, and metering of production documents.
o Ensures that production output is accurate and correct.
o Completes Production Logs accurately and completely.
o Alerts the Fulfillment Supervisor as to issues that may have significant impact on production schedules.
o Customer processing cycles
§ Initiates and monitors customer processing cycles, recording appropriate information into the appropriate audit documents.
§ Immediately reports issues to the ISCS Support Team of issues that may adversely impact the completion of said cycles.
o United States Post Office
§ Transports customer mail directly to the Post Office when necessary, along with associated paperwork.
§ Transports other paperwork to and from the Post Office.
· Communication
o Responsible for accurately and completely informing oncoming shifts of issues related to production, including but not limited to
§ Customer cycle activity.
§ Equipment and equipment service status.
§ Special instructions related to the day’s activities or assignments.
o By the same token, responsible for receiving information from offgoing shifts of the like issues.
o Should it not be possible to complete this communication verbally (e.g., staff not present due to a holiday), then this communication will be given in writing.
· Supplies
o Alerts Fulfillment Supervisor when inventories of particular supplies or stock becomes low.
o Maintains and operates the paper perforation equipment in order to keep inventory of perforated paper at sufficient levels for production.
· Security – Responsible for ensuring visitor log for Fulfillment Center is accurately and fully completed when visitors enter the Fulfillment Center.
· Provides information, observations, etc., to the Fulfillment Supervisor of potential process changes that would improve Operations and Fulfillment through increased efficiency, accuracy, productivity, etc.
· It is understood that certain responsibilities listed may be shift-specific.
· All other tasks that may be assigned from time to time by the Fulfillment Supervisor or the Vice President – Customer Services.
All your information will be kept confidential according to EEO guidelines.