Fulfillment Associate

Join our winning team, recently honored on Forbes’ list of America’s Best Startup Employers!

The Helper Bees (THB) was created to fill an obvious need in an underserved community. Inspired by love and brought to reality through passion and determination, The Helper Bees was founded to empower older adult citizens and their families in their search for quality, affordable in-home care providers. We do this by providing older adults the ability to easily review, choose, and access affordable quality in-home helpers.

The Helper Bees mission is to help people stay home longer through data-driven services that transform both the payer and the care-recipient experience.

At THB, we define our company culture through our Core Values:

• Quickly iterate through solutions - We move at a fast pace which requires quick iterations to find a path to a repeatable solution
• Seek ways to create immediate impact - Be thoughtful and proactive in how you make an impact on your team. Actively look for ways to make a fast, positive impact.
• Bee the teammate you want to work with - We work as a team, help each other and encourage each other
• Ask questions, answer questions - You can't iterate through solutions if you don't ask the right questions which is why there is an expectation that questions should be asked. When you know the answer, being a good teammate means chiming in to get others up to speed.
• Take the time to celebrate wins - It's so easy for a team that is heads down to forget about all the great things they've accomplished. That's why we make it a priority to remind ourselves to create space to celebrate wins, big or small.

Job Summary:

As a Fulfillment Associate, you will complete internal orders for fulfillment through different vendors. You may also be responsible for customer engagement associate responsibilities dependent upon product/portfolio size and scope.

Supervisory Responsibilities:

None

Duties/Responsibilities:

• Inbound/Outbound phone calls
• Complete orders through different vendor sites
• Ensure data entry is accurate based and proper workflows are followed
• Ongoing account maintenance
• Customer service escalation and management
• Performs other duties as assigned/necessary

Performance Metrics:

• Order Fulfillment Accuracy: Measure the percentage of orders completed accurately through different vendor sites.
• Call Handling Efficiency: Track the average duration of inbound and outbound phone calls to ensure timely and effective communication with customers.
• Data Entry Accuracy: Monitor the accuracy of data entry to minimize errors and ensure the integrity of information in internal systems.
• Account Maintenance Timeliness: Measure the time taken to complete ongoing account maintenance tasks to ensure they are handled promptly.
• Adaptability and Technology Proficiency: Assess the ability to navigate multiple platforms and learn new programs and systems as needed.