Fulfillment & Kitting Supervisor

About the Company

Direct Edge Media is a fast paced and quickly growing printing company specializing in digital, offset and large format printing for enterprise, agency and trade printers. If you are looking for an opportunity to work in an environment that values your professional skills, Direct Edge Media has a career path for you. We are currently seeking experienced and professional full-time candidates to join our team.

Job Summary

The Kitting & Pack-Out Supervisor is responsible for overseeing daily operations within the kitting, hand assembly, and fulfillment departments. This role ensures production schedules are met while maintaining quality, efficiency, and safety standards.

The supervisor coordinates labor assignments, monitors workflow, ensures accurate order fulfillment, and supports continuous improvement within the department. This position plays a key role in maintaining productivity while ensuring all assembled and packaged products meet company and customer quality requirements.

Essential Duties and Responsibilities

Production & Workflow Management

Supervise daily operations of the kitting, hand assembly, and pack-out departments.

Assign labor based on production schedules, job priorities, and staffing levels.

Ensure jobs are completed accurately, on time, and according to specifications.

Monitor production throughput and adjust labor assignments to maintain efficiency.

Coordinate with production scheduling, finishing, and shipping departments to maintain workflow continuity.

Ensure work orders, job tickets, and assembly instructions are followed correctly.

Team Leadership

Provide leadership, training, and direction to kitting and pack-out team members.

Monitor employee performance, attendance, and productivity.

Assist with onboarding and training of new employees.

Promote a positive team culture focused on accountability, safety, and quality.

Address employee concerns and escalate issues to management when necessary.

Quality Control

Ensure all kitting and pack-out work meets company quality standards and customer requirements.

Verify correct materials, quantities, labeling, and packaging for each job.

Identify and resolve quality issues during production.

Ensure QC checklists and job verification steps are completed prior to shipment.

Operational Coordination

Coordinate with warehouse and material handling teams to ensure materials are available for jobs.

Ensure finished jobs are staged and transferred to shipping or the next production step.

Communicate job status updates and production issues to management.

Safety & Compliance

Ensure department follows all company safety policies and procedures.

Maintain clean and organized work areas in accordance with facility standards.

Monitor proper use of equipment, tools, and materials.

Continuous Improvement

Identify opportunities to improve workflow, labor efficiency, and job accuracy.

Assist management with implementation of operational improvements and process standardization.