Fulfillment Operations Manager
Fulfillment Operations Manager
Position Overview
Fulfyld is looking for a hands-on Fulfillment Operations Manager to coordinate operational exceptions, improve warehouse processes, and ensure that information moves accurately between the warehouse, WMS, Salesforce, billing, and customer-facing teams.
This position works closely with Warehouse Operations, Customer Success, Billing, and Systems & Automation and sits between daily warehouse execution and the systems used to manage it. The analyst will investigate replenishment and receiving exceptions, coordinate high-priority projects, support carrier-service issues, and maintain the operational evidence needed for accurate billing and customer communication.
The ideal candidate is organized, analytical, and comfortable working directly with warehouse teams. This person does not need to be a senior warehouse manager or software developer. We are looking for someone who can learn the operation, solve recurring problems, and grow into broader process ownership.
This position reports to operations leadership.
Salary: $60,000-$70,000/ yr.
Key responsibilities
Daily operational coordination
- Monitor and triage WMS and Salesforce operational exceptions.
- Investigate replenishments closed without matching Salesforce work orders.
- Coordinate unidentified receipts and inventory received without an ASN.
- Gather account, SKU, quantity, labor, and receiving information.
- Determine whether an exception requires operational correction, customer action, or technical escalation.
- Maintain accurate operational records across Shipedge and Salesforce.
- Monitor high-priority receiving, fulfillment, kitting, labeling and FBA projects.
- Coordinate follow-up between warehouse teams, Account Management and Billing.
- Escalate software and integration failures to the Systems & Automation owner.
Receiving and replenishment controls
- Ensure replenishments and receiving work orders contain the required information.
- Track unidentified receipts through customer resolution or fee eligibility.
- Confirm that customer-supplied ASN or replenishment information is recorded correctly.
- Identify test, duplicate, waived, and non-billable replenishments.
- Validate operational hours and activity before billing review.
- Monitor split replenishments and other recurring receiving requirements.
- Maintain aging and exception reports.
- Help implement automated reminders and escalation workflows.
Carrier service and claims support
- Monitor delayed, stalled, damaged, or lost shipment exceptions.
- Gather tracking records, warehouse evidence, and shipment documentation.
- Coordinate routine carrier-service escalations.
- Prepare operational support for claims, credits and billing disputes.
- Work with the Billing Analyst to distinguish service failures from billing errors.
- Track open carrier cases and follow-ups.
- Support peak-season pickups, trailer planning and carrier readiness.
- Carrier contract and rate negotiations remain with executive leadership.
Projects and customer operations
- Coordinate FBA, freight, relabeling, kitting, disposal and other special projects.
- Maintain project status, requirements, deadlines, and ownership.
- Support customer offboarding and inventory-release checklists.
- Confirm that operational work is documented before billing.
- Help Customer Success translate customer requirements into warehouse instructions.
- Support high-volume events and peak-season planning.
- Identify projects that are blocked by missing customer, warehouse, or system information.
Process improvement
- Maintain operational SOPs and customer-specific handling requirements.
- Identify repeatable manual work that should be automated.
- Define operational requirements for dashboards and workflows built by Ryan.
- Test new processes and automation before rollout.
- Track recurring causes of exceptions and recommend corrective action.
- Produce operational performance and aging reports.
- Train warehouse users on approved procedures, as needed.
Qualifications
- Some experience in fulfillment, warehousing, logistics, inventory operations, or a related role.
- Experience working with a WMS, shipping platform, or inventory-management system.
- Strong organizational and follow-up skills.
- Ability to investigate discrepancies and document the result.
- Comfortable working both on the warehouse floor and with operational data.
- Strong written communication and cross-functional coordination.
- Working knowledge of Excel, ability to process and analyze data. Python experience preferred.
- Ability to prioritize urgent operational exceptions without losing routine follow-up.
Preferred qualifications
- Experience in a third-party logistics or e-commerce fulfillment environment.
- Familiarity with Shipedge, ShipWise, ShipStation, EasyPost, or a comparable platform.
- Experience with receiving, replenishments, parcel carriers, or customer projects.
- Familiarity with Salesforce cases, work orders, or reports.
- Experience supporting carrier claims or service escalations.
- Exposure to process mapping, dashboards, or workflow automation.
- Experience supporting peak-season or high-volume operations.
What success looks like
Within the first six months:
- Receiving and replenishment exceptions have clear owners and aging.
- Unidentified receipts are resolved or billed through a controlled process.
- Operational evidence is complete before Billing reviews a charge.
- Fewer work orders reach billing with missing hours, quantities, or pricing inputs.
- Carrier-service issues and claims have documented follow-up.
- Customer projects and offboardings use consistent checklists.
- Repeat operational problems are converted into corrective actions or automation.
Growth Opportunity
This role can grow into a Fulfillment Operations Manager or Operations Program Manager position with broader ownership of cross-functional projects, warehouse systems, and continuous improvement.
Benefits:
- Paid time off
- AD&D/ Life Insurance
- Medical insurance
- Dental insurance
- Vision insurance
- Voluntary supplemental insurance options (accident, critical illness, whole life, and term life)