Full-Cycle Customer Success & Account Manager

Full-Cycle Customer Success & Account Manager.

Role Overview:
- This role combines customer acquisition, account management, and customer success in one position.
- You will run inbound demos and close new customers, then own those relationships through onboarding, quarterly business reviews (QBRs), and renewals.
- The company leads with empathy and relationships.
- Engineering handles deeper technical troubleshooting, so you can stay focused on customers and their outcomes.
- You will work asynchronously and be measured on results, not hours.
- You will have real ownership across the full customer lifecycle, plus the autonomy to shape how acquisition, retention, and support fit together.
- This is a long-term, full-time placement, not freelance or short-term work.

Responsibilities:
- Win new customers by running inbound demos every week.
- Close qualified leads in a single call.
- Manage accounts from onboarding through renewal.
- Lead QBRs and renewal conversations.
- Check in regularly to deepen relationships and spot growth opportunities.
- Help customers with product usage and best practices.
- Route deeper technical issues to engineering.
- Explain things clearly to technical and non-technical people alike, with real patience for less technical users.
- Work proactively and self-directed in an async-first team, with minimal oversight.

Requirements:
- Experience in a customer-facing SaaS role, such as sales, account management, or customer success.
- A confident demo presence and the ability to close on the first call.
- Professional English at C1 level or higher, written and spoken.
- Strong tech-savviness and daily use of AI assistants such as Claude or ChatGPT.
- Patience and empathy with non-technical users.
- An entrepreneurial, self-directed working style: you think critically, act without being asked, and own outcomes.
- Comfort working asynchronously, with minimal oversight.
- Hands-on experience with HubSpot, Zoom, and Slack.

Nice to have:
- Experience in a full-cycle role spanning sales, account management, and support.

Benefits:
- Competitive salary plus monthly profit sharing.
- Paid US holidays and paid wellness days.
- Health and wellness allowance.
- Long-term placement with a real path to growth.
- Ongoing training in AI and full-cycle customer success.
- A dedicated success coach.

Location: Remote - Argentina, Belize, Bolivia, Brazil, Chile, Colombia, Costa Rica, Cuba, Dominican Republic, Ecuador, El Salvador, Guatemala, Guyana, Haiti, Honduras, Jamaica, Mexico, Nicaragua, Panama, Paraguay, Peru, Philippines, Suriname, Trinidad and Tobago, Uruguay, Venezuela

Skills required for this job:

• Account management
• Closing sales
• Customer success
• HubSpot
• Sales
• Slack
• Software as a service (SaaS)
• Virtual assistance