Full Time - Bourbon Steak- Host/Hostess

General Summary of Duties:

The Restaurant Reservations Agent is responsible for providing exceptional customer service for guests, visitors and callers. Make sure all of the information on the computer, OpenTable, and SevenRooms is current/accurate. Answer telephone inquiries in a timely and courteous manner.

Examples of Duties (include but are not limited to the following):

• Answer telephone inquiries in a timely and courteous manner
• Request sufficient information from the caller to be able to make a reservation
• Perform clerical duties such as typing correspondence and reports, filing and answering phones
• Plotting the reservation book daily to ensure maximum capacity is accommodated
• Provide administrative support to the management staff
• Print menus and daily documents making updates as needed
• In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the restaurant.
• Create and merge form documents
• Create mailing lists and labels
• Maintain and upkeep all office equipment
• Perform additional duties and projects as assigned

Position Requirements:

• Ability to speak, read, write and understand English
• Professional demeanor appropriate for a luxury environment
• Minimum of one (1) year experience as a reservationist in a fine dining restaurant a plus
• Excellent communication skills, both verbal and written
• Requires food and beverage knowledge
• Must possess basic computational ability; computer skills, including Word, TripleSeat, Excel, OpenTable, SevenRooms and account management software as well as familiarity with the dining room layout
• Exceptional organizational skills, ability to handle multiple tasks and projects simultaneously

Education:

• High school or equivalent education required
• Bachelor’s Degree preferred