Full-Time E-Commerce Associate

Founded in Santa Clara County in 1928, Goodwill of Silicon Valley is dedicated to improving employment opportunities, increasing standards of living, providing economic independence, and restoring our clients’ sense of self-worth. We achieve this through workforce creation, vocational training, and environmental stewardship. With 18 retail stores, an online store, an extensive reuse/recycling operation, and our Contract Services division, we help individuals overcome barriers to employment, build sustainable lives and communities.

Job Responsibilities

Overview

The E-Commerce Associate - 2 position is a mid level role performing a variety of duties to achieve our common goal of selling donated items online for our retail store teams. This position is a prerequisite for promotion to E-Commerce Associate - 3.

Major Responsibilities Production:

• Perform all functions and duties of the E-Commerce Associate 1 as needed.

• Train new employees with E-Commerce Associate - 1 skills as directed.

• Take photos of products for sale online within one major category segment; i.e jewelry, goods, etc

• Expedite Book/Media inventory to the scanners

• Operate equipment including pallet jack and box dumper, aka“Tiny the tipper”

• Receive e-carts from retail stores and process according to SOP’s

• Sort Jewelry from retail stores according to SOP

• Stock and Pull items listed online in our Warehouse according to SOP

• Ship and Package orders as assigned

• Ticket Books/Media According to SOP

Major responsibilities Marketing & Sales:

• Perform all functions and duties of the E-Commerce Associate 1 as needed.

• Advanced data entry

• Customer service

Major responsibilities Distribution:

• Perform all functions and duties of the E-Commerce Associate 1 as needed.

• Packing of E-Goods items including large, breakable and/or complex items

General responsibilities:

• Maintain a neat, clean, and organized work area at all times.

• Meet productivity goals for the assigned role on a consistent basis.

• Adhere to all agency policies and procedures.

• Other duties as assigned by a lead or manager.