Full Time Front Desk Agent
Posted
Full Time Front Desk Agent
We are seeking a friendly and professional Full Time Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth and welcoming experience.
Imagine making a career of creating memorable guest experiences at Avanti International Resort Orlando! We use fun and teamwork to make every moment count. We empower each other to provide exceptional service.
Want to be part of a growing company with commitment to train and develop, true passion for service, come and be part of the team!
You will receive:
- On the job training
- Growth Opportunities
- Competitive Pay rates
- Benefits (Medical, Dental and Vision available 1st day after 60)
- Company Paid Life Insurance
- Paid Time Off
- Special Recognition Programs
- Team Member Discounts
The ideal candidate is friendly, courteous, and always smiling (with guests and fellow Team Members). Committed to innovation, quality, and continued growth.
Responsibilities
- Check guests in and out efficiently using the property management system.
- Answer phone calls, respond to inquiries, and provide information about the property and local area.
- Handle guest requests and resolve any issues or complaints promptly and professionally.
- Maintain accurate records of reservations, payments, and guest information.
- Coordinate with housekeeping and maintenance to ensure rooms are ready and guest needs are met.
- Perform other front desk duties as assigned to support daily operations.
Qualifications
- Previous experience in a customer service or front desk role preferred.
- Excellent communication and interpersonal skills.
- Ability to multitask and work efficiently in a fast-paced environment.
- Proficient with computers and basic office software; experience with property management systems is a plus.
- Strong attention to detail and organizational skills.
- Flexible availability, including evenings, weekends, and holidays.
- Professional appearance and demeanor.
Work Schedule
This is a Full -time position with flexible hours. Shifts may include evenings, weekends, and holidays.
How to Apply
If you are enthusiastic about providing excellent guest service and enjoy working in a dynamic environment, please submit your resume and a brief cover letter to hr@phmemail.com.
Paramount Hospitality Management is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. Paramount Hospitality Management is a Drug-free Work Place.