Full Time Medical Receptionist

About the role
Lumus Imaging Nundah are seeking a Medical Receptionist to join their friendly and welcoming team. This is a permanent, full-time role (38 hours per week), working shifts between 8:00am to 4:30pm Monday - Friday and 8:00am to 12:00pm Saturdays.
This role is primarily based at our Nundah clinic and will also require travel to nearby sites, including Sandgate and Kippa-Ring, to provide leave and operational coverage as required.
This role is ideal for someone who enjoys delivering exceptional customer service in a fast-paced healthcare environment.
Key Responsibilities

• Deliver exceptional customer service by welcoming patients and managing front desk enquiries.• Coordinate and manage medical imaging bookings for inpatient and outpatient appointments.• Answer and direct incoming calls professionally and efficiently.• Perform general administrative and clerical duties.• Maintain accurate patient records and data entry with a high level of attention to detail.• Liaise effectively with patients, medical professionals, referring practitioners, and internal teams.• Process billing and banking tasks, including Medicare, DVA, health funds, and WorkCover transactions.

About You

• Previous reception, administration, or customer service experience, ideally within a healthcare environment.• Outstanding communication and interpersonal skills.• Strong organisational skills with the ability to manage competing priorities.• High attention to detail and accurate data entry skills.• A professional, compassionate, and patient-focused approach.• The ability to work effectively in a busy team environment.