Full Time/Part Time Night Audit 11pm-7am

The Night Auditor will perform all end of day accounting closing procedures for the property. The Night Auditor will be responsible for balancing all daily transactions and compiling daily financial reports. The Night Auditor will also service guests by welcoming, registering and checking-out guests as well as responding to guest needs during their stay.

Duties/Responsibilities:

• Ensure that each guest receives excellent service by providing a warm greeting and offering assistance.
• Complete nightly checks within the Property Management System (PMS) according to checklist.
• Ensure all daily postings are closed, posted, payment collected and in balance; make corrections as necessary.
• Reconciles all department charges and prepares daily reports per department
• Prepare PMS system and interfaces for next business day.
• Ensure that property is secured and reports unusual activity to the General Manager.
• Answer incoming calls to make reservations, confirmations, and room needs requests.
• Answer questions pertaining to hotel services and registration.
• Assist guests with needs, issues, or complaints with empathy and focus on guest satisfaction.
• Handle and coordinate room assignments and pre-arrival requests.
• Maintain knowledge of the property amenities, service, and local areas.
• Settle guest accounts and collect payment.
• Adhere to all cashiering procedures: opening, securing and balancing out shift till.
• Maintain organization and aesthetics of front desk and lobby area.

The duties and responsibilities described are not a comprehensive list and that additional tasks may be assigned, and the scope of the job may change as necessitated by business demands.