Full-Time Room Attendant at Hyatt Place (37001)

The Room Attendant is responsible for keeping guest rooms clean and organized. They do more than just clean; they help make sure guests have a comfortable and enjoyable stay by maintaining high cleanliness standards. Being detail-oriented, managing time well, and having a strong work ethic are important for this job. Room Attendants also work with other hotel departments to quickly take care of guest needs and requests. A successful Room Attendant not only knows how to maintain rooms but also has a positive attitude, good teamwork skills, and is committed to providing excellent service to enhance the guest experience.

Essential Job Duties and Responsibilities (Other duties may be assigned):
Reasonable accommodation may be available for individuals with disabilities.

• Clean and maintain hotel room and bathroom
• Change linens, make beds, vacuum, dust, mop, clean windows, and replenish amenities in guest rooms and bathrooms
• Ensure all supplies such as toiletries, toilet paper, soap, coffee, tea, towels, and linens are stocked and replaced as needed in guest rooms and bathrooms
• Thoroughly clean and disinfect bathrooms, including sinks, toilets, showers, bathtubs, and mirrors to maintain hygiene standards
• Occasionally helps deliver linen to storage
• Empty wastebaskets and dispose of trash from guest rooms and bathrooms
• Respond promptly to guest requests and resolve any issues or complaints effectively
• Adhere to all safety and security procedures to provide a safe environment for guests and colleagues
• Collaborate with team members to achieve department goals and deliver outstanding service
• Uphold hotel standards and procedures to exceed guest expectations, including handling lost and found items, ensuring guest privacy, and securing rooms after cleaning
• Report any maintenance issues or damages in rooms to the appropriate department for timely resolution
• Follow environmentally friendly practices and procedures to support sustainability efforts

Other Essential Duties: (Continued)

• Attends hotel and department meetings and other functions required by management
• Communicates all pertinent information to Housekeeping Supervisor and/or Executive Housekeeper
• Must be available to work weekends and holidays
• Arrives to work on time, ready to clock in, in a clean/pressed uniform and non-slip shoes
• Must maintain high standards of personal appearance and grooming
• Wears name tag at all times when at work
• Must be attentive, courteous and efficient at all times when dealing with the guests and co-workers
• Comply at all times with compliance standards and regulations to encourage safe and efficient hotel operations
• Establish and maintain good communications and teamwork with fellow employees and other departments within the hotel in such a manner that promotes harmony and goodwill throughout the workplace
• Be familiar with all policies and hotel rules, and hotel terminology
• Must be capable of self-supervision and have the ability to manage time accordingly in order to complete the required work