Full Time Security Officer (SO1) (65231)

If you are an Enrolled Catawba Citizen and need help with resume writing and interview prep this is available. Please contact: maddison.montgomery@catawba.com

Job Summary:

Ensures a safe environment for customers and associates, complies with confidentiality regulations regarding security information, assist in the protection of Company assets, patrons, and associates in accordance with Catawba Two Kings Casino and Security policies and procedures.

Responsibilities:

• Greetings customers positively and timely, treating each person as an individual and in a professional manner.
• Patrol the casino floor, hotel areas, and surrounding property to ensure a safe and secure environment.
• Monitor surveillance systems, alarms, and access control points.
• Respond to disturbances, medical emergencies, accidents, and other incidents in a calm and professional manner.
• Enforce casino policies, procedures, and applicable gaming and safety regulations.
• Assist with the protection and transport of chips, cash, and other assets.
• Write detailed incident and activity reports.
• Work with law enforcement or emergency responders when necessary.
• Provide guest assistance and information when needed, maintaining a high standard of customer service.
• Control access to restricted areas and verify credentials.
• Observe for signs of fraud, theft, cheating, or suspicious behavior, and report findings promptly.
• Demonstrates skill in dealing with customer complaints, using active listening.
• skills to defuse difficult and sometimes emotionally charged situations to maintain the customer’s good will.
• Perform as a team member and assist fellow associates to ensure a smooth operation.
• Ability to investigate assigned level of incidents and compose written reports.
• Ensure that identification is checked for proper admittance to the gaming floor.
• Maintains crowd control as required.
• Defuse customer profanity to ensure a friendly environment.
• Role model operational standards, interacting positively through relationships with guests and fellow associates displaying genuine concern and mutual respect for people’s needs
• Preform other duties as assigned