Functional Analyst

Requirements:

• Bachelor's degree in business, information technology, or another related discipline.
• Five years of experience working in financial aid or financial aid systems management.
• Strong analytical skills, including the ability to interpret client business needs and translate them into application configuration, operational processes, and business requirements.
• Experience with system configuration and data conversion with primary external applications and solutions.
• Experience working with clients in a collaborative development environment on implementation projects for complex business systems.
• Excellent verbal and written communication skills, with the ability to interact professionally with executives, managers, developers, and other subject matter experts.
• Skilled in diagnosing system-related problems with strong troubleshooting capabilities.
• Strong work ethic and team-player attitude, with a deep commitment to client satisfaction.
• Proficiency in Word, Excel, PowerPoint, Project, SharePoint, Jira, and Confluence.
• Ability to prioritize and execute across multiple projects in a fast-paced environment, while maintaining complete confidentiality of critical company data.
• Comfort training groups of users on system functionality and a results-oriented track record of meeting deadlines.

Nice to Have:

• Knowledge of Regent products or other higher-education financial aid platforms.
• Experience as a business analyst or functional analyst within a professional services or delivery team.
• Prior experience working in a financial aid office at a higher education institution.
• Background working with global remote teams.
• Exposure to high-growth or transformation environments.
• Experience handling a fast-paced and ambiguous environment.