Functional Analyst II - APP L2

JOB SUMMARY: MCSG is seeking a Functional Analyst II to serve as the primary functional resource for diagnosing, researching, and resolving system issues related to the CASTLE Time and Attendance (T&A) software application. This position will provide functional help desk support for the FAA's Time Collection System, ensuring timely resolution of complex functional issues that cannot be resolved by the Tier 1 Service Desk. Customers supported include the Aeronautical Center, Federal Aviation Administration, Department of Transportation, and various other governmental agencies and departments. Location: This position is located at the DOT/FAA Mike Monroney Aeronautical Center in Oklahoma City, OK.

PRIMARY DUTIES:

• Provide functional help desk support for issues escalated from the Tier 1 Service Desk, ensuring timely resolution of complex functional issues.
• Troubleshoot help desk tickets independently and/or under general direction using system documentation standards and electronic communication through the system change request process.
• Analyze, troubleshoot, and resolve complex functional issues related to time and attendance, leave administration, premium pay, labor distribution, telework, and work schedules.
• Continuously assess and evaluate systems to identify weaknesses and vulnerabilities and provide recommended corrective actions to the Contracting Officer's Representative (COR).
• Provide CASTLE functional support, including planning, requirements analysis, report design, development, modification, and maintenance of reports.
• Provide software development and support based on requirements as needed.
• Perform testing, coordinate user acceptance testing, and conduct functionality validation testing against agency policies, federal regulations, and business requirements.
• Work closely with technical and functional team members to assist users by providing CASTLE support.
• Maintain documentation of issue resolution, lessons learned, and knowledge transfer materials to ensure continuity of operations.
• Participate in and conduct structured project reviews, walkthroughs, and team meetings.
• Provide management with status updates regarding projects, problems, and other outstanding project-related issues.
• Perform work in accordance with established FAA standards and procedures, including applicable ISO requirements.
• Analyze problem areas and develop feasible solutions for large-scale, complex systems.
• Carry out tasks as directed by contract leadership required to ensure mission success.
• Ensure all programs, input, output, and documentation associated with this task are maintained as the sole property of the government.

REQUIREMENTS:

• Experience providing functional help desk support for complex software applications.
• Experience troubleshooting and resolving complex functional issues related to time and attendance, leave administration, premium pay, labor distribution, telework, and/or work schedules.
• Experience analyzing system issues, identifying weaknesses and vulnerabilities, and recommending corrective actions.
• Experience with requirements analysis, report design, development, modification, and maintenance.
• Experience performing software testing, user acceptance testing, and functionality validation testing.
• Experience analyzing problems and developing feasible solutions for large-scale, complex systems
• Ability to maintain detailed documentation of issue resolutions, lessons learned, and knowledge transfer materials.
• Experience working in an environment requiring adherence to established standards, procedures, and ISO requirements.

RELEVANT EXPERIENCE: 3 years of related experience.

EDUCATION/CERTIFICATION: Associate's or Bachelor's degree in Computer Science, Information Systems, or a related field.

SECURITY CLEARANCE: Public Trust. Must have the ability to obtain a low-level security clearance. Must have lived in the United States for at least 3 of the last 5 years.