Functional Business Analyst – Digital Banking & Payments _ Contract

Job title: Senior Functional Business Analyst – Digital Banking & Payments

Employment type: Contract

Experience: 5 + years

Duration: 12 months, renewable

Work arrangement: Onsite, Alexandra Building

We are seeking an experienced Senior Functional Business Analyst to support digital-banking transformation initiatives for a leading financial institution in Singapore. This is a 12-month renewable contract position requiring onsite work.

Key Responsibilities

• Lead end-to-end functional business analysis for customer-facing digital-banking initiatives.
• Work with business, product, design, technology, operations and testing teams to define and deliver solutions.
• Translate business needs into functional and non-functional requirements.
• Prepare BRDs, functional specifications, user stories, acceptance criteria, process flows and traceability documents.
• Facilitate workshops, requirement walkthroughs and solution discussions with stakeholders.
• Manage requirements scope, changes, dependencies, risks and impact assessments.
• Analyse customer journeys, business rules, system integrations and upstream/downstream dependencies.
• Support digital-payment capabilities such as mobile wallets, card payments, payment controls, tokenisation and transaction journeys.
• Coordinate SIT and UAT planning, requirement clarification, defect triage and business sign-off.
• Assess operational impact and support implementation readiness, production rollout and post-launch stabilisation.
• Manage backlog refinement, sprint planning and delivery activities within an Agile environment.
• Ensure complete requirements traceability throughout the project lifecycle.

Mandatory Requirements

• 5 + years of experience as a hands-on Business Analyst or Functional Business Analyst.
• Strong recent experience delivering internet banking, mobile banking or other customer-facing digital-banking solutions.
• Experience across at least six complete project-delivery cycles.
• Strong hands-on experience preparing BRDs, functional specifications, user stories, acceptance criteria and process flows.
• Experience managing requirements from discovery through implementation and production release.
• Strong knowledge of SIT, UAT, defect triage, change management and release readiness.
• Proven stakeholder-management experience across business and technology teams.
• Strong Agile/Scrum delivery experience.
• Excellent analytical, communication and documentation skills.

Preferred Experience

• Digital payments, cards, mobile wallets, Apple Pay, Google Pay, tokenisation or payment controls.
• Wealth management, digital investments, equities trading or investment-product journeys.
• API integrations and upstream/downstream dependency analysis.
• Regional banking projects involving multiple markets.
• Experience working with a major bank in Singapore.

This position requires recent hands-on Functional Business Analyst experience. Product strategy, project coordination or testing experience alone will not be sufficient.

Interested candidates are kindly requested to email their CV with their experience to sandeep.sringeripai@global.ntt

We look forward to your application!