Functional Business Analyst

Volkswagen Financial Services Australia is a leading provider of competitive finance and insurance products to over 1200 retailers across Australia representing automotive brands within the Volkswagen Group including: Audi, ŠKODA, Bentley, Porsche, Ducati and Lamborghini and outside the Volkswagen Group - Jaguar and Land Rover. Nobody does finance better than our team of experts ensuring a positive customer experience at all times.

We believe our employees are key to our success and offer career advancement to grow your career across various divisions. Our people are recognised for their achievements and we have a team culture led by empathetic managers. Our EVP is testament to our continued commitment to retaining our staff and providing a fulfilling experience during their journey with Volkswagen Financial Services Australia. Our core value is integrity and we seek like-minded individuals to join our thriving business.

The Functional Business Analyst, will be responsible for delivering high-quality business analysis for assigned projects, workstreams or feature scopes by eliciting, analysing and documenting business needs, supporting process and solution design and maintaining traceability through delivery, testing and implementation.

The role acts as the day-to-day bridge between business stakeholders, delivery teams and technology partners, applying agreed methods and escalating matters that require broader program or enterprise alignment. On larger or more complex initiatives, the role works under the direction of the Lead Business Analyst while retaining ownership of detailed analysis outputs for allocated scope.

Stakeholder Engagement

• Build effective relationships with business users, SMEs, product owners, delivery teams and technical specialists to understand detailed business needs.
• Work closely with vendors and technology providers at a working level to clarify detailed business requirements, process rules and data needs.
• Communicate clearly with stakeholders at different levels and document decisions, assumptions, issues and changes.

Requirements & Analysis

• Prepare and maintain detailed requirements artefacts for assigned scope, including business and functional requirements, user stories, acceptance criteria, process maps, business rules, data mappings and functional specifications as appropriate.

Process Design, Solution & Delivery Support

• Analyse current-state processes, workflows, controls, customer journeys and operational practices within assigned scope to identify inefficiencies, gaps, manual workarounds and improvement opportunities.
• Collaborate with project managers, the Lead BA, architects, SMEs, testers and vendors to ensure detailed requirements are translated into delivery-ready backlog items, design inputs and implementation tasks.
• Provide hands-on analysis support through build, integration, testing and deployment, including cutover inputs, work instructions and reference materials where required.

Governance, Risk & Quality

• Prepare and maintain analysis artefacts in line with agreed delivery frameworks, governance and change control requirements.
• Identify risks, issues, assumptions and dependencies within assigned scope, address what can be managed locally and escalate broader matters accordingly.
• Incorporate feedback, resolve ambiguities and ensure documentation is fit for purpose for build, testing and implementation.

Business Readiness Support

• Support system, integration and user acceptance testing by clarifying requirements, triaging defects, verifying expected outcomes and assessing whether issues affect process design, business rules or acceptance criteria.
• Contribute to business readiness through process impact analysis, training inputs, support documentation, cutover considerations and transition support.

Skills & Capabilities

• Strong hands-on business analysis capability across project and change initiatives, including requirements elicitation, process analysis, documentation and traceability.
• Strong communication and facilitation skills, with the ability to engage working-level stakeholders and translate detailed business needs into structured, delivery-ready artefacts.
• Good judgement, organisation and prioritisation skills, with the ability to manage assigned scope effectively and escalate where broader alignment is required.
• Familiarity with JIRA / Confluence, Visio, Excel and Microsoft 365 suite remains important, with process modelling and requirements tools advantageous.
• Understanding of change impacts, business readiness and implementation support activities is desirable.

Education/Training/Experience

• Demonstrated experience delivering business analysis across project delivery, transformation or operational improvement initiatives, including requirements, process analysis, solution support, testing and implementation activities.
• Experience working with both business and technology stakeholders in a matrix environment and supporting delivery in Agile, Waterfall or hybrid settings.
• Experience in regulated environments and exposure to enterprise platforms remain desirable.
• Relevant tertiary qualifications and BA / agile / change certifications are advantageous, with SQL or data interrogation skills beneficial.

Are you Driven by More?

When you join Volkswagen Financial Services Australia you become part of a professional and dynamic team structure that is the foundation for the company's current and future success. You will also be offered a competitive salary, the chance to contribute to our success and the opportunity to grow your career within a global brand.

If you meet the above criteria and would like to join our team click APPLY NOW!

Volkswagen Financial Services Australia is an equal opportunity employer in each jurisdiction that it operates. We encourage and value applications from all diverse perspectives, experience and backgrounds.

To support our desire to create a local talent pipeline, this role is only available for individuals who have permanent work rights in Australia.

Successful applicants will be required to complete background checks through our external provider as a condition of employment.